Aug 2016 - Dec 2017

PayPal Here UK

Role: UX Visual Design Lead, EMEA
Company: PayPal UK
Team: UX Lead, UX Visual Designer, UX Content designer

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What is the project about

PayPal Here™ is a mobile payment solution that allows businesses to accept card payments (by Chip & PIN or contactless) on the go. It offers a handheld card reader that can be paired with a device via Bluetooth that will enable businesses (especially those that traditionally rely on cash such as tradesmen, market traders and taxi drivers) to increase their potential sales.


What problem we trying to solve

The US had developed firstly a SWIPE payment solution which could not be rolled out globally due to EU laws requiring both Chip and PIN to authenticate a transaction. At least 80% of the US solution had to be redesigned for EU audience due to the fast differences in user experience (journey and hardware).

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How we did it (my contribution)

  • Designing for iPhone, Android and iPad.

  • I was part of a 3-man UX team based in London office, working alongside our US counterparts in Boston, USA. Working in an agile on a 2 week sprint cycle. As the UK team was leading the project, we had a daily standup at 3pm to discuss progress on designs. We were leading form a product point as the product differed from the US equivalent (which was swipe only technology).

  • As visual design lead for EMEA, I was responsible for the UK and European design output, using product lifecycle design-centred methodologies - working closely with the UX lead and Content Designer. We were also contributing to the evolution of global interaction and visual design patterns.

  • Contribution to the early design of the card reader leasing with manufacturer.



Measuring success

  • Made use of product discovery techniques - focus groups and guerilla testing.

  • Prototypes and user testing onsite.

  • Once the design offering was stable we partnered with several local shops on Richmond high street. Here we would spend time on site a few ours a week to monitor seller and customer interactions to see where the product could improve.

Work samples

Tutorial for pairing

Responsible for design and user experience of the in-app tutorial (example for Android)
Explain what is pairing and bluetooth, and then step-by-step instructions to pair and show success

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Style guide

Contribution to the common style guide, working alongside the Boston team in US.

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User testing and design iterations

During the final phases of product design we had several local businesses sign up to the Beta version. We tested this over 3 months, fine tuning the user experience.

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Promotion and roadshows

Attended many roadshows and conferences to promote the product (below: London Olympia Conference). Responsible for product demos

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Other PayPal projects

  • Reduction Framework

  • PayPal Russia Service design research